Greatest Rivalry Rugby Tour 2 South Africa

Customer Standard Booking Terms and Conditions

LERIBISI LODGE PTY LTD STANDARD BOOKING TERMS AND CONDITIONS:

THIS AGREEMENT CONTAINS IMPORTANT TERMS AND CONDITIONS.  PLEASE READ IT CAREFULLY.  YOUR ATTENTION IS SPECIFICALLY DRAWN TO PARTS 6,7, 8 AND 17 AND YOU ACKNOWLEDGE BEING BOUND BY THEM BY SIGNING THIS BOOKING FORM.

NOTICE OF CONDITIONS TO ALL TRAVELLERS

In these Booking Terms and conditions (the “Agreement”), “Organiser”, “our”, “we” means Leribisi Lodge Pty Ltd, the company which arranges the transport, accommodation, event tickets etc., on your behalf and, as such, the Organiser is your agent for such purposes.  “Client” means you, the client who books and purchases the holiday or, any person on whose behalf you agree to purchase the holiday and who is stipulated on the Booking Form of this Agreement, or any other person to whom you transfer a holiday you bought.

The Client agrees that it is bound, as principal, by all the terms and conditions in this Agreement.

1. THE CONTRACT
2. No contract shall arise until the Organiser (i) received this completed and signed Agreement; (II) received a deposit or full payment for the holiday; and (iii) has issued written confirmation of this acceptance to the Client.  The contract between the Client and the Organiser are contained in this Agreement, the Organiser’s confirmation, any airline terms and condition, the terms and conditions of any suppliers and the itinerary issued by the Organiser.
3. The Organiser reserves the right to terminate the contract with the Client if the behaviour or conduct of the Client, either before or after a holiday is likely to endanger the safety or wellbeing of other persons in his or her company or that of the Client himself, the Organiser, or that of the Organiser’s or any suppliers’ representatives, contractors, agents or employees.  The cancellation charges as provided for the Booking Form, specific Terms and Conditions shall be payable by the Client.  If, as a result of the Client’s actions or the actions of any other person listed on the Booking Form, either or both of the following incidents occur (i) there is a delay in or diversion to the means of transportation which is subject of this contract, or (ii) the accommodation in which the Client is staying is substantially damaged, the Client agrees to indemnify the Organiser against any claim (including legal costs) made against the Organiser in relation to the occurrence of such incidents.

• PERSONS WITH DISABILITIES

It shall be the Client’s responsibility to disclose to the Organiser before booking any physical or mental condition of a member of the travel party which may be relevant, and no liability shall attach to the Organiser for the provision of unsuitable holiday for a person with disabilities where disclosure of the disability has not been made to the Organiser.  The Organiser reserves the right to decline to provide a holiday for a person with disabilities where in the Organiser’s opinion that holiday would be in consistence with the special needs of a person with disabilities.

• SPECIAL REQUESTS    

Special request (e.g. ground floor accommodation, sea-view, or for any of the package inclusions etc.) shall be communicated in writing to the Organiser at the time of making the booking.  The Organiser shall only be obliged to use reasonable endeavours to fulfil such requests.  The granting of such requests is the sole responsibility of the supplier management, and no liability shall attach to the Organiser for failure to comply with a special request where such requests are not stated on The Booking Form and do not form part of the contract.

The Organiser does not guarantee any special seating arrangements on airlines or tour busses and will not be liable for the lack of any special seating arrangements.  Special seating arrangements may attract additional fees.

• HOTEL RESERVATIONS
• It is the client’s responsibility to book with the correct names.
• Leribisi Lodge Pty Ltd will endeavour to provide the room type(s) booked; however, there may be occasions when, instead of a double-bedded room, a twin may be allocated, or instead of a twin, a double-bedded room may be allocated.  The Organiser shall not be held responsible should the hotel amend the room type booked.

• THE CLIENT’S RESPONSIBILITIES
• The Client is responsible for its own flight tickets to OR Tambo, RSA and from there the Organiser will assume with their responsibilities.
• The Client is solely responsible for ensuring that the Client presents the persons stipulated on The Booking From at the point of departure in sufficient time before the designated departure time to complete departure formalities.  The airline or tour bus company shall not be obliged to carry the Client and shall be entitled to treat the holiday as being cancelled by the Organiser and shall not be obliged to carry the Client and the Organiser shall be entitled to treat the holiday as being cancelled by the client if the Client arrives after the time specified on the travel documentation.
• The Client agrees that he/she shall abide by all instructions or directions given by a member of the Organiser’s staff or any service provider in connection with the holiday and the Client agrees to indemnify the Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Clients failure to act in accordance with any such direction or instruction.
• It is also the sole responsibility of the Client to ensure that the person stipulated on the Booking Form are in possession of all travel documentation i.e. passports, visa (where relevant) and that same are in order.  The Client hereby indemnifies the Organiser for any costs incurred by the Organiser as a consequence of the Client being denied transportation or entry as a consequence of the Client being denied transportation or entry as a consequence of the Client does not have their travel documentation in order.
• The Client is strongly advised to obtain comprehensive travel insurance covering medical expenses, personal injury, loss of luggage, cancellation, and repatriation. Leribisi Lodge Pty Ltd shall not be responsible for any medical costs, emergency evacuation, or related expenses incurred by the Client during the tour.

• LIABILITY – THIS PART IS IMPORTANT

Neither the Organiser nor any other supplier of services shall be liable for any damage caused to the Client by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due as a result of:

1. The failure which occurs in the performance of the contract are attributable to the Client.
2. Such failure is attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or
3. Such failures are due to (i) unusual and unforeseeable circumstances beyond the control of the Organiser, any person acting on the Organiser’s behalf or any other supplier of services, the consequences of which could not have been avoided, even if all due care had been exercised; or (ii) an event which the Organiser or the supplier of the services, even with all due care, could not foresee or forestall.
4. The Organiser’s liability, if any, shall in no event exceed the total amount paid by the Client for the travel package.

• INDEMNITY – THIS PART IS IMPORTANT

The Client irrevocably and unconditionally indemnifies the Organiser against any losses, expenses, or claims arising in connection with the death of or injury to the Client or any of the other passengers or guests, or any loss or damage to property of such passengers or guests, at any time during the period in which the Organiser renders services to the Client suffered as a consequence of the Client’s conduct.

• ALTERATIONS AND CANCELLATIONS BY THE ORGANISER – THIS PART IS IMPORTANT
• Without prejudice to the Clients statutory rights, the Organiser reserves the right to alter, change or curtail, or cancel a holiday.
• If, as a consequence of “force majeure” (as defined in sub-paragraph f) of this clause), the Organiser is obliged to curtail, alter, extend, or cancel a holiday, the Client shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the holiday.
• Where you book a supporter travel package (joining a group of people booked for the same package through Leribisi Lodge Pty Ltd separately), a minimum number of bookings are required for a programme to operate.  The Organiser receiving and maintaining that minimum number of bookings.  If the Organiser does not receive the minimum number of bookings or that number is reduced by reason of cancellations by the Consumers, the Organiser shall be entitled to cancel or curtail the relevant programme at an time up to 4 weeks prior to the departure date, and the Client shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances.
• The Client shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances.  The Organiser shall, if circumstance permit, notify the Cient within seven days of any cancellation or curtailment necessitated by the foregoing circumstances.
• In adherence to the specifications in clause a, the Client should be aware that certain suppliers, such as airline carriers, have the authority to impose cancellation fees and impose restrictions beyond the Organiser’s control.  The Organiser will not be held responsible for such circumstances, and it is important for consumers to take note of this.
• The term “force majeure,” as employed in this Agreement, encompasses extraordinary and unforeseeable events that are beyond the control of the Organiser or other service providers.  These events could not have been averted even with the exercise of due care, or they involve situations that the Organiser, or service providers could neither predict nor prevent.  Examples of such events encompass Acts of God, natural disasters, adverse weather conditions, fire or destruction of any vessel, craft, or vehicle intended for holiday use, riots, acts of war, civil commotion, the exercise of legislative, municipal, military, or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, fuel shortages, carrier or service provider insolvency, default related to the holiday, fraud against the Organiser, pandemics/endemics, and any other factors beyond the Organiser’s control.  These circumstances may lead to the Client not recovering a portion or all of the amounts paid.  Furthermore, the Organiser reserves the right, at its discretion, to retain part or all of the fees charged for organising the service, even if the event cannot proceed.
• The Organiser reserves the right to modify the itinerary, accommodation, transport arrangements, or tour schedule were reasonably necessary due to operational requirements, weather conditions, safety concerns, or supplier changes.
• Prices are based on current exchange rates and supplier costs.  The Organiser reserves the right to adjust the package price should exchange rates or supplier costs materially change prior to final payment.

•  COMPLAINTS
• Without prejudice to the Client’s rights under clause b below, if the Client wishes to make a complaint in relation to a holiday, the Client must immediately inform the Organiser’s representative at the location where the Client is when the complaint arises and shall if the Organiser requires, complete a form setting out the detail of the Clients complaint.  If the Client fails to comply with such requirement, the Organiser shall be entitled to recover the cost from the Clients of any additional expense incurred by it in carrying our subsequent investigation of a complaint and which is found to be unjustified.
• The Client shall also be obliged to notify the Organiser in writing of any complaint not later than 15 days after his/her return from holiday. No complaint received thereafter shall be entertained.
• The Organiser shall not be held liable for any dissatisfaction arising from the hotel accommodation provided.  It is sole responsibility of the client to ensure satisfaction with the hotel as quoted by the Organiser.  In the event that the client arrives at the designated hotel and finds it unsatisfactory, and subsequently opts to move to an alternative accommodation, all associated costs shall be borne by the customer.  No refund for the original hotel booking shall be due in such circumstances.

1. EVENT / SPORTING TICKETS
2. As part of the holiday package, we will allocate your tickets included in the booking.  These will be allocated from the supplier, and the ticket category will be listed in the confirmation letter or email.  Please note that the tournament organisers designate the location of ticket categories with the tournament stadia/tracks, a process over which we have no control.
3. The tournament organisers reserve the right to modify their seating plans as deemed necessary.  This may happen with or without notice and may impact the positioning of the Client’s seating.  The Organiser is not liable for any change in position of the seats.
4. Location of Seat/Tickets
5. Leribisi Lodge Pty Ltd will use its reasonable endeavours to fulfil any specific individual requests to try and provide the tickets (in the same ticket category) to be located together.  Leribisi Lodge Pty Ltd will not be liable for any failure to provide the Client with tickets located together, regardless of any specific request from the Client to do so.
6. We will distribute tickets to the Client as we deem most appropriate.  We will let you know which distribution method we intend to use before departure, but we reserve the right to amend this anytime.  Once distributed, the tickets are the Clients responsibility and cannot be replaced or changed.
7. The re-sale by the Client of any sporting event tickets is strictly prohibited.  Once sporting event tickets are purchased, you will be liable for the cancellation fees set out herein if you can no longer attend the event.

1. USE OF IMAGES

On our tours/holiday packages we often take photographs of our clients that we may subsequently choose to use on our website and/or printed material for promotional purposes and social media platforms.  You hereby consent to your image being used in our marketing or promotional material, whether on our website or in printed material.

1. AMBUSH MARKETING

The Client may not bring or cause to have brought any promotional, advertising, or commercial items of any kind whatsoever into a stadium or hospitality facility, including but not limited to any clothing item, banner, sign, or leaflet to display or distribution.  By way of illustration only, the Client and each of the persons stipulated on the Booking Form shall refrain from wearing, in any stadium or hospitality facility, any clothing materials which prominently feature the name and/or logo and/or any other trademark of the Client and/or associated in any manner with any persons stipulated in The Booking Form and which is intended to be worn as part of a group wearing the same or similar clothing in a way which may regard as a promotional, advertising or commercial activity.

The Client may not and shall procure that each person stipulated on the Booking Form shall not promote, sell, display, or distribute any promotional, advertising, or commercial items or services at any stadium or hospitality facility, including but not limited to drinks, food, souvenirs, clothing, and flyers.  All such items are subject to removal or confiscation by the Organiser or any supplier at the entrance of and within the hospitality facility, and any person engaging in such activities shall be subject to ejection from the stadium and/or hospitality facility.

1. CLIENT’S BEHAVIOUR

It is the Client’s responsibility to ensure that he/she/it and any person stipulated on The Booking Form do not behave in a way that is inappropriate or causes danger, distress, or offense to others or which risks damage to any property belonging to others (including but not limited to drunkenness and air rage) whilst on a trip.

If, in the Organiser’s reasonable opinion or that of our suppliers, the Client’s behaviour is inappropriate and causes damage, distress, offense to others, or causes or risks damage to property belonging to others, we can/or our suppliers (e.g. hotel managers/airline crew members and any other supplier used for your booking) may take appropriate action to ensure the safety and comfort of our customers and their property and that of our suppliers, including terminating the Client’s trip, in which case our and our supplier’s responsibility to you will cease immediately and the client will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost of the expense you or any person stipulated on The Booking Form may incur as a result of such termination.  Furthermore, the Client will be liable to reimburse us for any expense we incur due to such termination.

The Organiser shall not be responsible for any incidents, injuries, damages, or legal consequences arising from the excessive consumption of alcohol by any Client during the tour.

1. PROTECTION OF PERSONAL INFORMACTION ACT (“POPI”)

“Personal Information” means personal information as defined in the Protection of Personal Information Act, 4 of 2013 (“POPI”).

“Operator” means an operator as defined in the Protection of Personal Information Act, 4 of 2013.

Protection of Personal Information

The Client hereby authorised Leribisi Lodge Pty Ltd to collect the Personal Information of any person stipulated on The Booking Form as it is relevant to this Agreement and/or service which we are providing for the Client or is deemed to be relevant for the provision of such service.  The Client warrants that it is authorised to give such authority on behalf of every other person stipulated on The Booking Form.

Leribisi Lodge Pty Ltd is committed to adhere to national legislation and regulations pertaining to the safeguarding of personal information.  We agree to use all reasonable efforts to ensure that all personal information processed by us is kept confidential, stored in a secure manner, and processed in terms of POPIA.

Leribisi Lodge Pty Ltd shall use information previously provided by the Client to perform our services and to amongst other things, process invoices, credit notes, statements and any other document related to services.

You confirm that we may share the Clients personal information with the following persons, who have an obligation to keep the personal information secure and confidential:

• Employees of Leribisi Lodge Pty Ltd who are required to be informed of the personal information in order to attend to the services supplied and;
• All third parties who may assist us in supplying the services.

We undertake not to disclose the Client’s personal information unless it is legally or contractually required.

You hereby acknowledge and warrant that:

• Leribisi Lodge Pty Ltd is entitled to process and store any such Personal Information in the manner set out in Leribisi Lodge Pty Ltd Privacy Policy.
• Leribisi Lodge Pty Ltd is entitled and authorised by you to transfer any Personal Information to any of is Operators; and
• Leribisi Lodge Pty Ltd is entitled to store and back up the Clients Personal Information on its servers.

The Client acknowledges that he/she/it understands the purpose for which the processing of your personal information is required and for which it will be used.

1. BREACH

Upon breach of this agreement by the Client, Leribisi Lodge Pty Ltd shall be entitled to cancel the agreement and the relevant package or booking with immediate effect and without any refund whatsoever.

Payments shall be made on the dates set out on the invoice for the holiday package and are non-refundable.  All payments already made will be forfeited should Leribisi Lodge Pty Ltd cancel this agreement due to breach.

The Client shall remain fully liable for any services or products notwithstanding cancellation of agreement by Leribisi Lodge Pty Ltd due to breach.

1. PAYMENT

Payment is used to secure services such as event tickets, accommodation, transfers, excursions and any other services reserved for the relevant package.

No payments or guarantees of payments shall be made to service providers before receipt of payment.

Electronic payment is the preferred method of payment.

All quotations are valid for the date of the quote only, and services will not be confirmed until the signed Agreement together with the payment has been received by Leribisi Lodge Pty Ltd.

Any default in payment will constitute a breach of this agreement and entitle Leribisi Lodge Pty Ltd to cancel this agreement.

It is important to note that all foreign booking will be counted towards your international travel allowance.

1. CANCELLATION POLICIY: – THIS PART IS IMPORTANT

The Booking Form contains the specific terms and conditions for you Travel Package which forms part of these Booking Terms and Conditions.

Sporting event booking carry 100% cancellation fees in the event of cancellation.

1. NOTICE OF SPECIFIC TERMS AND CONDITIONS

Airline

In the case of flight delays or disruption, onward international or domestic flights will not be the airline’s responsibility where these flight connections are missed and are not issued on the same booking/air ticket.

Sporting Fixtures

If a sporting fixture is delayed or postponed due to Force Majeure, the sporting event ticket will be valid for the new dates of the sporting fixture.  However, the travel service e.g. hotel, flight, trains, transfers etc. will be subject to the terms and conditions of the suppliers.  The Organiser accepts no liability in the event of a delay or postponement of a sporting fixture.

I confirm that I have read and that I understand these Terms and

1. JURISDICTION

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.  Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.